Privacy Policy

Your privacy matters to us. This policy explains how YOLO TV collects, uses, and protects your personal information.

Effective Date: March 31, 2026

1. Information We Collect

Personal Information You Provide

When you interact with YOLO TV — whether through our website, design review forms, phone calls, or in-person consultations — we may collect:

  • Name, email address, and phone number
  • Mailing address and property location
  • Project details such as screen size preferences, installation type, and property specifications
  • Photos or videos of your property submitted for design review
  • Payment and billing information when processing transactions
  • Communications you send to us including emails, form submissions, and survey responses

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address, browser type, and operating system
  • Pages visited, time spent on pages, and navigation paths
  • Referring website URL and search terms used
  • Device type, screen resolution, and general geographic location
  • Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

  • Respond to design review requests and provide custom project recommendations
  • Communicate with you about your project, installation scheduling, and service needs
  • Process transactions and send related information including purchase confirmations and warranty details
  • Send marketing communications about YOLO TV products and services (with your consent)
  • Improve our website, products, and customer experience
  • Analyze website traffic and usage patterns to optimize performance
  • Comply with legal obligations and enforce our terms
  • Protect against fraudulent, unauthorized, or illegal activity

3. How We Share Your Information

YOLO TV does not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: Trusted third-party vendors who help us operate our business (payment processors, email platforms, CRM systems, analytics providers) — bound by contractual obligations to protect your data
  • Installation Partners: Authorized installation professionals and contractors involved in your project, only to the extent necessary to complete the installation
  • Legal Compliance: When required by law, regulation, legal process, or governmental request
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
  • With Your Consent: When you have given explicit permission to share your information

4. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encrypted data transmission (SSL/TLS) across all web properties
  • Secure storage of personal information with access controls
  • Regular security assessments and monitoring
  • Employee training on data protection practices

While we take every reasonable precaution, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the fullest extent possible.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for website functionality, security, and navigation
  • Analytics Cookies: Help us understand how visitors use our site so we can improve it (e.g., Google Analytics)
  • Marketing Cookies: Used to deliver relevant advertising and track campaign performance (e.g., Meta Pixel, Google Ads)

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services, including:

  • GoHighLevel (CRM and form processing)
  • Google Analytics and Google Ads
  • Meta (Facebook/Instagram) advertising platforms
  • YouTube (embedded video content)
  • Payment processors

These third-party services have their own privacy policies. We encourage you to review their privacy practices before providing personal information through their platforms.

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal obligations
  • Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in any email or contacting us directly
  • Do Not Sell: YOLO TV does not sell personal information. If you are a California resident, you may submit a "Do Not Sell" request regardless

To exercise any of these rights, please contact us using the information provided in Section 10.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

  • Active project and warranty duration (typically 5+ years from installation)
  • Legal, accounting, or reporting requirements
  • As long as your account or service relationship remains active

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention procedures.

9. Children's Privacy

YOLO TV products and services are designed for homeowners, architects, and building professionals. Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will promptly delete that information.

10. Contact Us

If you have questions about this privacy policy, want to exercise your data rights, or have concerns about how your information is being handled, please contact us:

11. Changes to This Policy

YOLO TV may update this privacy policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.